Most issues with reconditioned engines surface in the first weeks of running. We organise our after-sales around that fact: fast response, remote diagnosis first, returns as a last resort.
If the engine shows a fault after fitting, we open a remote diagnostic with your fitter: error codes, parameter readings, photo or video of the symptom. Most cases resolve without a return. If the return is justified, we organise the pickup ourselves.
The ten-month warranty runs from first start-up. To activate a claim, we need the workshop diagnostic, the fitting invoice and the engine serial number. We acknowledge inside two business hours and open a dossier inside forty-eight. Read the warranty terms
Inspect the pallet on receipt and report any missing or damaged item within seventy-two hours, with photos. We ship the replacement part inside three business days at our cost. If the carrier damaged the unit in transit, the carrier's incident report makes the claim straightforward.
Phone: +33 1 86 65 22 40 — Monday to Saturday, 9 to 18
Email: support@motorol.eu — answered within 24 business hours
WhatsApp: +370 6 88 12 045 — fastest channel for English, French, German, Lithuanian
Tell us your vehicle. We confirm availability, send a firm detailed quote, and answer questions — in plain English, in under two business hours.
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